Shipping & Returning
U.S. DOMESTIC ORDERS
We ship our products via domestic United States Postal Service First Class for our customers. It takes a standard 1-4 days to process orders after payment has been made and an additional 3-5 days for the package to be received depending on the package destinations. Orders will not be shipped on Sundays or holidays.
Currently, we offer USPS STANDARD FREE SHIPPING 3-5 DAY in the United States with no minimum on our products because we know our customers will love the convenience of free shipping as much as we do.
If you would like to rush your order, we offer USPS PRIORITY 1-3 DAY shipping & handling (for an extra $8) and USPS EXPRESS 1-2 DAY shipping & handling (for an extra $28). While we can rush your order, occasionally there will be delays with USPS that are out of our control especially during the holiday season. We can rush your order but we cannot provide 100% guarantee that packages will arrive on time.
Tracking information/delivery confirmation number for orders will be provided and sent to emails once your order is shipped.
INTERNATIONAL ORDERS (WORLDWIDE SHIPPING)
ALL PRICES DISPLAYED ON THE WEBSITE IS IN USD (United States Dollar). Depending on your country, currency conversions will be reflected on your credit card bill.
IMPORTANT: SHIPPING CHARGES ARE SEPARATE FROM CUSTOM CHARGES. WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS/DUTIES CHARGES ON YOUR ORDER. CUSTOMERS ARE RESPONSIBLE FOR ALL CUSTOMS DUTIES.
We currently offer USPS First Class International Shipping worldwide at a flat rate of $20 shipping and handling with an exception of $15 for Canada orders. Please be patient when it comes to the arrival of your goods because it can take at least 2-7 weeks to receive your package depending on location. All transit times exclude time in customs.
Shipping and handling for USPS Priority International can take 6-10 days for a flat rate of $30.
Delivery times are NOT guaranteed. Once it leaves our office and in the hands of USPS, we no longer have control or access to the package.
We are not responsible for lost or stolen items.
Custom authorities require that we state the value of the order on the package. It is illegal to falsify customs declarations or mark an item as a "gift" in order to avoid customs fees.
Check with your local post office or the customs office for any import duties, local taxes, and handling charges that may be applied to your purchase. Please note that we do not determine any foreign duties or local taxes associated with imported packages.
Customers may get notified by the customs or local post office for customs clearance. Please make sure to contact the postal office immediately when you receive a notice from the customs. Delay in contact can result in delay of delivery or even non-delivery.
ALL SALES (FULL PRICE OR SALE PRICE) ARE FINAL.
We currently do not accept any returns or exchanges. If there is an issue regarding the product(s) within your order, message us with your concerns and we will try our best to resolve any problems that you may have within 24 hours.
Exceptions will ONLY be considered if your purchase is defective or has been damaged enroute to its destination, however we are confident our customers will be satisfied with their purchases. Unfortunately, if such incidents do occur, we will gladly replace items as long as we are contacted within 24 hours of received shipment with proof of damage.
If the item is no longer in stock, we can only provide a refund to our customer. We can only process exchanges for the same items if there is proof of damaged items. We apologize for any inconvenience. Depending on payment methods, please allow a standard amount of 7 days for any accepted refunds.
WE ARE NOT RESPONSIBLE FOR SHIPPING FEES WITH ANY RETURNED ITEMS FOR ANY REASONS SUCH AS OF (UNDELIVERABLE ADDRESSES, AND ETC). OTHER THAN DAMAGED ITEMS ENROUTE TO ITS DESTINATION. PLEASE KEEP IN MIND IF A RETURN OR EXCHANGE IS MADE OTHER THAN THE REASONS LISTED ABOVE, THE CUSTOMER WILL BE RESPONSIBLE FOR RETURN SHIPPING FEES. RETURN SHIPPING FEES START AT $6 AND UP DEPENDING ON THE WEIGHT AND COST OF MERCHANDISE. WE ARE ALSO NOT LIABLE FOR ANY LOST OR STOLEN PACKAGES AFTER THEY ARE SHIPPED OUT.
If an order needs to be cancelled, please contact us immediately within 24 hours from the day of purchase via our contact page. However, if an item is shipped out already, we will not be able to cancel the order.
California Sales Tax
All California transactions are subject to sales tax. Out of state orders are not required to pay any taxes on transactions made online.
Ordering & Payment
Payments for our products can be made safely through PayPal or Stripe with credit card and debit card options. We are working hard to bring a variation of payment options to our store, and will inform you as soon as they become available. We do NOT store any credit card or debit card information.
Fashion Jewelry Care
It is always advised to remove jewelry when showering or exercising. Please avoid harsh chemicals, liquid jewelry cleaners or abrasive material. The life span of our jewelry pieces depends on the carrier and we are not responsible for any misuse of our products. We recommend cleaning your jewelry with a soft polishing cloth and then storing them in pouches or air tight plastic bags.
As of right now, we specialize in curating sterling silver, stainless steel and gold filled jewelry.